Wednesday, March 01, 2017

A story of courage and perseverance .. Sheroes Hangout, Agra ..

The five courageous ladies who started the Sheroes Hangout in Agra ..
It is a heartbreaking sight in Agra India to visit the Sheroes Hangout run by women who are victims of acid attacks.

Started by Stop Acid Attacks campaign by the Chaanv Foundation, Sheroes Hangout in Agra is a place one must visit if in Agra. Read this article on the Sheroes Hangout .

 Here is an excellent article in the Wall Street Journal of Sheroes Hangout ..

Here is another Guardian article on Reshma Quereshi whose face was disfigured in an acid attack in 2015 posing at a New York Fashion meet ..

Here is a Malayalam language article on Sheroes Hangout in Agra which I got from the Internet. Very moving and touching to see the determination of five acid attack survivors who set up Sheroes Hangout ..

george ..

Information quotes ..


Monday, February 27, 2017

50 million to 5 million - how the original owners of North America were robbed and dispossessed

For all those tongue-tied, tight-lipped Indians migrated from India, who have lost the capacity to think ..
Truth is like a surgery, it hurts but cures. A lie is like a painkiller, it gives instant relief but has side effects forever - Anonymous
The hard truth we don't want to hear, shameful too.. I feel sorry for Srinivas, but for others of his ilk, it is high time they introspect and decide whom they want to side with.

Adam (right, top) and Srinivas (right, bottom) - both are co-conspirators along with millions of present and earlier residents of North America in dispossessing and exterminating in millions, the original owners, native American Indians (left in pic), of the land of North America.

From their earlier population between 50-75 million in the sixteenth century to a paltry 5 million now, native American Indians are fighting a losing battle trying to preserve their culture and people. And we from the oldest civilization on planet earth, fully aware of the modern, fashionable, grossly underreported and gravely unjust tyranny, intolerance and repression, play second fiddle and join hands hands with these numb and insensate perpetrators of murder of the native American Indians, for our personal short-sighted, absurd, inane, derisible benefits.

An example of Jewish influence on humanity, good or evil ...
When the same Britishers tried their cheap tricks in the real India in the Southern tip of Asia, they were driven out lock, stock and barrel.

The same Indians from the middle-upper strata of society, mindless, ignorant, poorly informed,  with very low self-esteem wait in front of US Consulates for the "Green Card" to migrate and partake in the spilled blood of these indigenous Americans, even inspite of reminding them about their own superior, rich, all-embracing, non-violent, knowledge and wisdom seeking civilization which has stood the test of time for more than 6000 years ...

Even Albert Einstein winner of the 1921 Nobel Physics Prize could have erred in his approach when he migrated to US in 1933 and subsequently invented man's greatest destructive power - the atom bomb, which resulted in US establishing its superiority over the entire human race.

Stephen Hawking, Uty of Cambridge
After the second World War, till his death in 1955, Einstein became a hard core proponent of nuclear disarmament as he found the futility of his great invention. He was stunned by the foolhardiness of the inappropriate, unwise, destructive use of his scientific knowledge and contribution for destruction of humanity. Instead of benefiting humanity, his migration to US resulted in Einstein being a burden and enemy for humanity ..

Stephen Hawking predicts that AI Robotics, aliens from outer space and nuclear bombs are the three dangers which will wipe out humanity from planet earth in just under one hundred years .. That means, humanity as a whole will have to repent for Einstein's foolhardiness in a few decades .

george..

Friday, February 24, 2017

Why is Trump silently helping India and China surge ahead ?

Thomas Friedman


Thomas Friedman of the New York Times in his famous book "The World is Flat" of 2006 extolled the virtues of globalisation across the world.  In the book he made globalisation a very natural and domestic concept across the world.

Over the past ten years, the world has been going through globalisation and have been benefitted or hurt by globalisation in varying degrees, prompting varying fervours and levels of nationalism across the same countries. Narayana Murthy of Infosys in his book, A better India, a better world also lauds of the benefits of globalisation.

Last year from the Indian Institutes of Technology, the Institutes with the world's toughest entrance examinations, less than 5% of students have gone to US for higher studies. This could be seen as a wave of nationalist sentiments sweeping across the developing nations of the world.

Courtesy - tutor2u.net
While US knowing fully well that if only it traps these intelligent students from different parts of the world can it ensure leadership of the world, has failed to convince its own citizens of the benefits of an open immigration policy.

There are number of questions to be asked as regards the effectiveness of the US immigration policy in ensuring foolhardy US leadership of the world. The same immigration policy got tested in the recent 2016 US Presidential elections, which was a vote against globalisation and openness and instead supported an inward looking, conservative, traditional, old-fashioned approach.

The failure of the globalisation policy in general across the world in promoting spread of ideas and culture among the counties of the world, has finally promoted protectionist policies in US and nationalist policies in the world's oldest civilization, India, which is a cause of concern around the world. Listen to Dr Shashi Tharoor's February '17 one hour keynote address at Harvard Business School where he is speaking how the world has changed post globalisation ..   Tharoor, the global statesman with a global outlook in this learned and well prepared speech talks of how globalisation instead of helping the poor grow, is making the richer more richer across the world. Presently we see less equitable distribution of wealth across the different strata of society.

The following questions should help us to think hard and try to understand the directions globalisation and cross border immigration is taking of late.

Courtesy - Washington Examiner
1. The first generation of immigrants to US have been innovators and have preferred to keep their personal interests above their native country's interests while planning to immigrate. Has this plan been effective for immigrants like Albert Einstein and others ?

2. Have the second generation of these immigrants kept the same pace of innovative mindset and competitiveness as their predecessors ? If not, why ?

3. Has less immigration from top technical schools from India happened of late because of less opportunities in US and western nations or growth of hatred against foreign students ? 

4. Why is the American system unable to ignite a scientific mindset and innovative spirit beyond the first generation immigrants, as the rest of the nations in the world, which explains why US depends heavily on immigrants to help US lead in the global Innovation race ?

5. On the one hand, immigrants help US to lead the world in the innovation race and on the other hand immigration leads to lesser opportunities in job and career development for native and earlier immigrants (or children of earlier immigrants).  Will tougher immigration policies help Americans, who by now in second and third generation of immigrants and are less competitive and innovative, to firstly retain their jobs and secondly pull US back in the innovation race ?

I look forward to President Trump being able to understand these questions and if possible answer them to the detriment of US interests worldwide.

Any sane person who tries to answer these questions will come to know the future potential of US remaining the innovation capital of the world. 

Trump is the blessing in disguise for India and China to continue their developmental march and establish leadership of the world, while US would be busy setting its own house in order.

If the present PM Modi came to power in India on nationalistic and anti-incumbency issues, inspite of great economic growth from being #10 globally in 2004 to #3 in 2014 under leadership of former PM and noted Economist Dr Manmohan Singh, and is intent on pulling India back, Trump is US' Modi that can pull US fifty years back ! Ironically, both US and India, great democracies of the world, share the same fate !!

Benefits of globalisation and an innovation culture to the rest of society cannot be ruled out ..

Once you have an innovation culture, even those who are not scientists or engineers - poets, actors, journalists - they, as communities, embrace the meaning of what it is to be scientifically literate. They embrace the concept of an innovation culture. They vote in ways that promote it. They don't fight science and they don't fight technology - Neil deGrasse Tyson

The momentous changes US and India are going through in these troubled times is great learning for the rest of the world in understanding how excessive nationalistic sentiments over globalistic sentiments can be detrimental to everybody.
  
george.

GSLV Mk III first developmental flight, April '17 ..

In April '17, when ISRO is getting ready for the first developmental flight of GSLV Mk III, which can carry 4T payload to Geostationary Transfer Orbits (GTO) and 8 T to Low Earth Orbits (sun synchronous orbits), it will be great news ..


Pics of a 2014 launch of GSLV Mk III, India's 630 T heaviest rocket from Sriharikotta, Andhra, India. (courtesy ISRO and Dailymail, UK)

This is a good place to clear all your technical doubts on the different rockets of ISRO.
 
GSLV rockets are more powerful to take payloads to Geo-synchronous transfer orbits (GTO) and Geo-syncronous earth orbits (GEO), are of great significance for India as they  have already carried unmanned human capsules in their Dec '14 launch and can form the basis for India's forays to other planets and manned space missions.

Starting as INCOSPAR in 1962 from Thumba in the Southern tip of the country near to Trivandrum, to today being a global space power to reach out to deep space and other planets in the solar system, ISRO is definitely making great news and causing lot of envy to other scientifically developed countries who are nowhere in space technology area as India has reached.

Wishing ISRO and its scientists good wishes for all their future missions ..

george.

Thursday, February 23, 2017

What makes Kickass Customer Service ? my Tata Motors experience ..

The service we offer to customers in the final spell is what makes our customer really happy in the long run, ensuring repeat orders and spreading the good word around..
Recently for example, i had to sell my ten year old Tata car. On approaching the Tata customer service, I got a very positive reply, they were helpful, comforting and finally I am disposing the car with help from the service centre people from Concorde Motors in Silk Board, Bangalore.

Now I am thinking of purchasing my next car too from Tata Motors. Tata Motors, after buying out Jaguar LandRover of UK, collaborating with Italian automobile design firms and planning to technically collaborate with Volkswagen from Germany, the world's second largest automobile manufacturer, is set to dominate the global automobile industry in the next hundred years ..

What makes excellent customer service ?

Customer service is a very costly proposition to Industries. It is said that on an average it costs  a B2C company almost $7 to attend to a live call and $ 13 for a B2B company to attend to a live call. As industry focus is shifting more to customer satisfaction and delight, rather than concentrating on giving the customer the best product or service through an initial superior design, it is also important that an effective after-sales service network exists, to attend to customers who have genuine issues waiting for resolution.

In the HBR, Jan '17 article, "Kickass Customer Service", authored by Mathew Dixon, Lara Ponomareff, Scott Turner and Rick Delissi, the authors compare the different traits of service personnel across industries in a study conducted on 1440 global respondents.
We need to understand why and when do customers go to the service centres or ask for service from service personnel. From the study it is found that on an average, 81% of all customers try to solve the matters themselves before reaching out to service people. So it is for expert advice and expert actions that customers finally reach out to customer service professionals across industries.

From among the 1440 global respondents, customer service personnel fall into the following groups -
  • Empathisers , listen sympathetically, understands others problems, shows genuine concern for others, formed 32%. 
  • Hardworker type, who follows rules and procedures, are persistent and deadline oriented were about 20%. 
  • Controllers were of the opinionated type, they are outspoken, demonstrates expertise and directs customer interaction were about 15%,  
  • Rock, the optimists constituted 12%, 
  • Accomodators, involved the customers in decision making and constituted 11% of the sample.
  • Innovators constituted 9% of the sample, always identified ways to improve processes and procedures and generate new ideas, 
  • Competitors, constituting just 1% of the sample who always were stressing on winning, outperforming their colleagues and changing other's views. 
From the study it was found that the controllers were the group of service personnel who came first in terms of customer impact and effectiveness.  It was found that controllers in general take charge of the following actions
  • advise customers what they should do, rather than what they usually do
  • get to problem resolution fastest by taking charge of the situation and the work
  • they resolve additional potential problems for the customer
  • they want to be heard and are interested in continual improvement
  • they solicit feedback from representatives and involve them in decision making
  • they are empathetic and understand that customers don't want apology but solution to problems
It is found that the controller mindset in service personnel cannot be taught in the classrooms, it can only be learnt on the job in a manager led coaching setup.

It is found from the study, it is proactive. empathetic approach at presently existing and future possible problem solving which delights the customer.

Hope service personnel around the world take this advice and suitable refine their processes to make customer service a very enjoyable experience for everyone.

Click here for a copy of the presentation I gave to my colleagues in Alliance University, Bangalore on March 1, 2017.

george..


Wednesday, February 22, 2017

Linux Mint 18.1 Serena, 10 top things to do ..

My 'text based" Unix journey started in 1988 at Govt. College of Engineering, Goa, though my computer experience started much earlier on the IBM Main Frame computer at Govt College of Engineering, Trivandrum (CET) in 1983. (CET was one among the very few engineering Colleges in the country, especially in s0uth India besides IISc and Anna University, Guindy to have an IBM Main Frame ). My Gnu/Linux journey started around 1996 before going to IIT Bombay. Since then there has been no looking back. Its been Linux, Linux and Linux all the way. Solaris at IITB was again a great experience ..

My Gnu/Linux journey was interesting .. With great support from Richard Stallman of the Free Software Foundation, earlier it was Redhat, Debian, Mandriva, Fedora, Knoppix,  and then came Ubuntu. From Ubuntu 12.1, I recently migrated to Ubuntu 16.1 and then to Linux Mint 18.1 Serena on my laptop. A big jump, but very cool and comfortable .. The beauty with Gnu/Linux is that once you start working, there is no going back to any other OS.

Linux Mint 18.1 is a very easy and configurable distribution (Ubuntu based) ..

Here is the list of things one needs to do to have a terrific experience on linux mint ...

Good Luck ..

george..

What is happening in Iran ?

When the Islamists overthrew Shah Reza Pehlavi and took power in 1970, the Iranians fell to religious radicalism. One of my colleagues in th...

My popular posts over the last month ..