Sunday, September 29, 2019

OR Taha ..

Operations Research by Hamdy Taha has been one of the best OR books I have come across after the text book by Ravindran, Philips and Solberg, Wiley. 

I have not seen any other OR book as exhaustive and simple as these books where most of the OR concepts have been explained well.

George

Tuesday, September 24, 2019

Private trains on Indian tracks by 2024 ..

The Chairman of the Indian Railway Board Pradeep Yadav recently made a very startling disclosure that Indians will soon be able to travel in luxury and comfort in private trains on Indian tracks by as early as 2024.

What are the questions people would ask the Railways ?

  • Safety - would traveling public be offered better safety equipments and live monitoring of tracks to prevent accidents ?
  • Security  - would the traveling public be more secure inside the train, especially single women passengers ?
  • Passenger amenities - offer new and innovative amenities ?
  • Luggage handling solutions - will innovation be brought here ?
  • Costs - would privatisation hike up the costs and make rail travel prohibitively costly ?
  • Availability of seats and capacity - to start with private operators would be working side-by-side with the Indian Railways augmenting the Railways capacity. Slowly as more trains and routes would be open to private firms, the competition would increase. 
  • Reach - would private trains run on all sectors being run by IR now or only on profitable routes
  • Number of players - how many private players would be allowed on any single route ?
  • Are the railway tracks across the country capable of handling high speed trains ?
  • What will happen to the existing employee base and how will they be retrenched ?
For the private players, the questions that need to be clarified by the government are as follows

  • Entry parameters
  • Exit parameters
  • Minimum trains to be operated
  • Minimum distance to be covered
  • Minimum facilities to be provided
  • Minimum stations to be serviced
  • Minimum overhauling facilities
  • Who will resolve mutual disputes with the Indian Railways that could arise ?

The steps would be akin to the liberalisation and privatisation plans for the telecom and air travel industry in India. The privatisation in the two above sectors has worked out smoothly. It has offered great benefits to the Indian public. Indian private telecom players now offer the world's ONLY FREE domestic telephone calls to any part of the country. Would railways privatisation also offer great prospect of service and travel to the Indian public ? 

Presently Dedicated Freight Corridors (DFC) between Delhi and Mumbai and Delhi and Kolkata already offer private freight trains for the past thirteen years. It is slowly picking up.

For Indian Railways, 62% of  revenues come from movement of freight and 38% from passenger movement transporting 8.26 billion passengers and 1.16 billion tonnes of freight for the year ending 2018. 

As an experiment on privatisation, IRCTC (a quasi govt agency under Railways) is offering two rakes called Tejas on private basis where each customer is given a Rs 25 lakh personal insurance, in addition the customer is given preferences on the pick-up and delivery of passengers and their luggage from homes to destination, including the type of food and the type of accommodation etc. The flexibility offered to the passenger is possible only because it is run as a private entity.

The entry of private trains is sure going to make our train rides in future more enjoyable.

Click here for more info ..

George..

Ban single use plastics ..

Caranzalem beach, courtesy Indiamarks.com
Just 1 km stretch of Caranzalem beach in Goa generated almost one tonne of plastic waste (single use plastic) in a clean-up drive from National Institute of Oceanography, (NIO) Panaji, Goa last Saturday.  

Imagine the pollution from single use plastics in India with a total coastline of 7517 km .. 

Given that almost 50% of plastic pollution across the world is from single use plastics, can we be a bit more discerning in it's use and disposal ? 

Click here for the news item ..

Plastic trash on beaches come from two sourdces, those deposited by the sea and by tourists. The trash collected by the NIO team in Goa would most probably be beach trash, deposited by tourists. If we create better awareness among the beach tourists to help maintain a good neat beach free of plastic and other litter, it would be a great service to the people around, other prospective tourists and to the beach health in general.

In June 2019, a paper from WWF and Uty of Newcastle, Australia in the Environment Journal, (click here) that humans on an average ingest about 5 grams of micro-plastic a week from the water we drink. Where does our drinking water get this plastic ?  Plastic littered in the drinking sources of water is the way micro plastics are found in drinking water. The study further states that every human on a average consumes about 250 grams of micro plastics a year coming to us from water, food sources etc.

This is indeed a threat. We are aware of plastic being a carcinogen, inducing growth of cancer. Human ingestion of micro plastics is thus a big threat to human survival.

Single use plastics after te use, is littered and either finds it's way into landfills or water bodies, both of which is  a threat to human and animal life on earth.

We need to think of a concerted innovative effort to control this littering of single use plastic around the world, especially around South East Asia, which is claimed to the world's largest user of single use plastics.

George..

Monday, September 23, 2019

Report on Role play - Budget Airlines ..23/9/19

The importance of role lay to get the students to know about the management decision making process cannot be better put through other than through a role play session in the class.

In the Alliance School of Business sem 3 MBA Operations, Operations Strategy we did a role play on the Low Cost Airlines. The case for the discussion was written by the author way back in 2017 and revised in 2019. (click here).

Accordingly we prepared a list of the stakeholders in the case and got the students to do a role play in the class on the same. (click here for the presentation)

The benefits of role play
  • Students immediately apply content in a relevant, real world context.
  • Students take on a decision making persona that might let them diverge from the confines of their normal self-imposed limitations or boundaries.
  • Students can transcend and think beyond the confines of the classroom setting.
  • Students see the relevance of the content for handling real world situations.
  • The instructor and students receive immediate feedback with regard to student understanding of the content.
  • Students engage in higher order thinking and learn content in a deeper way.
  • Instructors can create useful scenarios when setting the parameters of the role play when real scenarios or contexts might not be readily available.
  • Typically students claim to remember their role in these scenarios and the ensuing discussion long after the semester ends.                                 www.carleton.edu
Kempegowda International airport, Bangalore, courtesy The Hindu.
While doing the role play, we came to realise from the deliberations that happened in the class that the Government policy of LPG plays a big role in deciding the rates of taxes and motivation these private low cost airlines have in giving the best service to the customers in the country.

The customers and the airlines were asking for a roll down of the taxes charged by the government on the tickets, airport usage fee and on the fuel used by the planes, but the government was very silent, given that a large portion of the money the central government receives is from the fuel taxes and surcharges. This is the revenue part of the government on which the central government has a firm and decisive say.

The petroleum companies were pointing fingers at the government citing the policy parameters within which they are forced to work and their helplessness in reducing the taxes. The fuel price increase is the result of global volatility of the fuel prices.

IATA, wanted the budget airlines management to give the best to the customers by way of better coordinated high quality services, better connectivity, more in-flight facilities, on-time functioning of flights etc.

Indigo - India's largest budget airline, 240 planes, 48% domestic market share, June '19
The flying public were also worried about the transportation time it takes to travel to the present Kempegowda international airport in the northern suburbs of Bangalore city. The Secretary of aviation has promised that he will be talking to his counterpart in  the transportation ministry to speed up the Metro construction in Bangalore.

The prospect of a new domestic or international airport coming up at Hosur was a matter of concern for the domestic flight operators as they have one more node in the country to address and which would necessitate their redirection and re-planning of flights within the country.  IATA was fully confident that the new airport at Hosur would convert many of the local train and bus passengers to air passengers, as presently the very high commute time of almost 3 hours to Kempegowda airport was discouraging passengers from travel by air. 

The Bangalore airport handled almost 33 million passengers in 2018-19, third only to New Delhi (69 million) and Mumbai (49 million) during the same period and was ready to commission the second runway by Oct 2019. Since the meeting happened in Bangalore, the issues relating to Bangalore air passengers were highlighted in the high level meeting convened by the IATA and Secretary, Aviation GOI.

The meeting ended with a vote of thanks by the IATA representative.

George



Friday, September 20, 2019

Simple points to youngsters for a healthy life ..

Here are simple 25 tips / actions for experiencing a richer life. Gems to help lead a happy life ..


1. Be physically active - exercise daily / go for long walks / do yoga regularly

      2. Eat food just what is needed, have everything in moderation
This is what WHO asks you to do ..
3. Take enough sunlight during the day

     4. Use public transport wherever possible

5. Observe all spiritual lents, it helps your body systems to recoup

     6. Donate blood at least once a year

7. Help financially and materially those who cannot repay you ..

     8. Eat plenty of salads, leafy veggies and less of meat

9. Read lot of books, discuss and write whenever possible

     10. Whenever possible mentor or help youngsters, the future of the world

11. Care for all aged people, orphans and children

     12. Do not bargain with street vendors

13. Be firm and kind to your children, care for your spouse and spend quality time with the family

     14. Be thankful to God for all the blessings you have received

15. Visit elderly people and people in hospitals / prisons

     16. Spend money carefully and be careful with money

17. Have concern and pray for the weak, aged, diseased and imprisoned people of the world

     18. Speak frequently to parents, Love your siblings, help them, have occasional get-to-gethers

19. Listen to good music and watch great movies ..
    
     20. Drink lot of water (warm if possible)

21. Have a positive frame of mind, speak good of others

     22. Avoid red meat and care for the environment ..

23. Whenever possible eat locally available grains, fruits and vegetables

     24. Be in touch with friends, kin and relatives

25. Be considerate to all plants, animals and birds of the world

These are some simple tips that can help youngsters lead a happy and contended life.

George..

Will Vikram lander on moon wake up ?

A priceless pic of Moon .. Courtesy NASA, LRO.
It was not only Indians and ISRO who were frantic to know what had happened to the Indian lander on Moon, Vikram, the whole world was. NASA's Lunar Reconaissance Orbiter (LRO) sent this image of the spot where Vikram had a crash landing two weeks back on 7 September 2019 early morning.

The lunar night is evident from the dark patch, no sunlight, that was fast approaching from the right side, as the moon is rotating from left to right.

If ISRO had installed the Radioisotope Thermoelectric Generator (RTG) on the lander, probably even during the lunar night the search operation could have continued. ISRO has just solar panels on the lander and there are strategic reasons for that too, not to pollute the lunar surface with unnecessary radioactive materials that could be a threat to future lunar colonies etc.

With temperatures going to -180deg C on the Moon during the night, will  the systems on Vikram survive the extreme cold to pick up and still be active when the lunar day starts in 16 days time from now ?

A big question for India and a less hopeful one at that. But the learning is too good.

George.

Thursday, September 19, 2019

Green Digital Transformation Initiatives at Alliance University

Green initiatives in the exam area ..
World over climate change is creating a flutter as unnatural events occur and climate changes happen very frequently in different parts of the world. How do we cut our greenhouse gas emissions by half by 2030 and Netzero emissions by 2050 ? (as mandated by UN SDG 2015) ..

We talk about Digital Transformation unmindful and ignorant whether these transformations are green and improve our lives for the better ?

Firstly these digital transformations have to come out from our homes and work area. It is through these initiatives that we are able to convince others of the efficacy of Digital Transformation. That is the best way we can convey the meaning of Digital Transformation measures.

Accordingly we initiated an Green Digital Transformation initiative in the AU Examination process satisfying United Nations Sustainable Development Goal #11 (SDG) 2015.

The immediate advantage is less use of paper and stationery. We are giving a live model to the student community and the community at large at what are sustainable initiatives that we undertake at the University.

Students at Alliance University took a computer based Mid-semester exam (MSE) in computer lab for Logistics and Supply Chain Management subject of semester 2 MBA Operations of the Alliance School of Business using Moodle e-learning LMS at the AU portal site on 19 September 2019 from 2 - 4 PM.

Section A - objective type
Section B - short answer type
Section C - case analysis 

While quizzes in Section A give results immediately, sections B and C need faculty intervention to read and evaluate answers. You are welcome to witness history in the making in Alliance University totally doing away with physical answer sheets ..

We are hopeful that more and more faculty members from the different schools will take to this digital model.

Way to go 🙏🙏

George..

Tuesday, September 17, 2019

EV Carbonomics ..

This future is not that far ..
Some interesting Carbon Footprint Economics or Carbonomics,
to make you ponder while buying your new car .. I have disposed my old car and have not yet thought of when to go for the new one. 

Would you buy a good second-hand car or a brand new one, (or an electric car), if you cared for the environment ? 

The Manufacturing Carbon footprint of a new average $30,000 IC engine car or electric car is about 14 metric T of CO2. 

So if you do not buy a new car, you are straight away preventing that 14 T CO2 from entering the atmosphere.

It would take 2,25,000 kms running for a modern efficient IC engine car emitting about 220g/km of CO2, just to offset the Manufacturing  CO2 footprint over a second hand car ..

How green is the electricity that powers your EV ?
If you buy an electric car instead, it takes just 90,000 km running to offset the Manufacturing CO2 footprint of 14 T. 

While the average efficient conventional IC engine car has a Carbon footprint of 220g CO2/running km, an average electric vehicle has a Carbon footprint of about 60g CO2/running km. ie. for every 100,000 kms running, an electric vehicle would emit 16 T less of CO2 than a conventional IC engine car. 

With lesser moving parts an electric car would in the long run, have lower Maintenance Carbon footprint compared to an IC engine car.  

Keep these facts in mind when you buy your new car.

A major objection raised by opponents of EV relates to the origin of electricity that powers your batteries. Is this energy green ?? For the time being, this energy is coming from carbon polluting coal and other thermal resources across the country.  Unless we have a sound solar energy policy, ths question will be an issue in the country.

Click here for a doc that gives more idea on Carbonomics ..

George..

Monday, September 16, 2019

The physiology and psychology of happiness ..

The physiology of happiness - 

4 Hormones which determine a human's happiness. (from the Internet..)

As I sat in the park after my morning walk, my wife came and slumped next to me. She had completed her 30-minute jog. We chatted for a while. She said she is not happy in life. I looked up at her sheer disbelief since she seemed to have the best of everything in life.
"Why do you think so?"
"I don't know. Everyone tells I have everything needed, but I am not happy.
"Then I questioned myself, am I happy?  "No," was my inner voice reply.

Now, that was an eye-opener for me.

I began my quest to understand the real cause of my unhappiness, I couldn't find one.

I dug deeper, read articles, spoke to life coaches but nothing made sense. 
At last my doctor friend gave me the answer which put all my questions and doubts to rest. I implemented those and will say I am a lot happier person.

She said, there are four hormones which determine a human's happiness -
1. Endorphins,
2. Dopamine,
3. Serotonin and 
4. Oxytocin.
It is important we understand these hormones, as we need all four of them to stay happy.

Let's look at the first hormone the Endorphins. When we exercise, the body releases Endorphins. This hormone helps the body cope with the pain of exercising. We then enjoy exercising because these Endorphins will make us happy. Laughter is another good way of generating Endorphins. We need to spend 30 minutes exercising every day, read or watch funny stuff to get our day's dose of Endorphins.

The second hormone is Dopamine. In our journey of life, we accomplish many little and big tasks, it releases various levels of Dopamine. When we get appreciated for our work at the office or at home, we feel accomplished and good, that is because it releases Dopamine. This also explains why most housewives are unhappy since they rarely get acknowledged or appreciated for their work. Once, we join work, we buy a car, a house, the latest gadgets, a new house so forth. In each instance, it releases Dopamine and we become happy.
Now, do we realize why we become happy when we shop?

The third hormone Serotonin is released when we act in a way that benefits others. When we transcend ourselves and give back to others or to nature or to the society, it releases Serotonin. Even, providing useful information on the internet like writing information blogs, answering peoples questions on Quora or Facebook groups will generate Serotonin. That is because we will use our precious time to help other people via our answers or articles.

The final hormone is Oxytocin, is released when we become close to other human beings.  When we hug our friends or family Oxytocin is released.
The "Jadoo Ki Jhappi" from Munnabhai does really work. Similarly, when we shake hands or put our arms around someone's shoulders, various amounts of Oxytocin is released.

So, it is simple, we have to exercise every day to get Endorphins, we have to accomplish little goals and get Dopamine, we need to be nice to others to get  Serotonin and  finally hug our kids, friends, and families to get Oxytocin and we will be happy.  When we are happy, we can deal with our challenges and problems better.

Now, we can understand why we need to hug a child who has a bad mood.

So to make your child more and more happy day by day ...

1.Motivate him to play on the ground - Endorphins

2. Appreciate your child for his small big achievements - Dopamine

3. inculcate sharing habit through you to your child  - Serotonin

4. Hug your child - Oxytocin

Click here for an interesting article frm Huffington Post on these hormones released .. 
-------------------------------------------------------------------

The Psychology of happiness -

When I thought a little more about it, I came to the conclusion why we (and most in the western world) are unhappy in our lives leading to unhappiness, sometimes leading to suicides, divorces etc. 

We have satisfied our materialistic needs, ie. in Maslow's hierarchy of needs theory, we have accomplished the bottom two needs - physiological and safety/security needs. The other three needs of love and belonging, esteem and self actualisation, need interaction with society and positive feedback. 

Throughout life, we cultivate positive relationships with our extended family, friends and accomplices and more often than not we get occasional doses of these positive feedback from them, which make us happy and contented.

The poor people never have these thoughts as they are struggling to cope with the first two needs of Maslow, physiological and safety/security.

My writing this was in fact, to get the fourth need of self esteem and recognition from you and others in this group. Hope you would give me a warm feedback so that my day is done.

My ultimate fear is going to be this - will we humans come up with chemical ways and means to release these 4 hormones (by drugs) into our body and possibly end up misusing these drugs and hormones, when actually there were physical and emotional means of generating these hormones in the human body ?

How do we ensure we change our lifestyle to a more active, physically hardworking one than just encouraging the over-use of electronic gadgets, automobiles, food and entertainment?

George..

Sunday, September 15, 2019

The life story of TMA Pai - the growth of Manipal, Karnataka

This is the life story of an individual who with perseverance and determination changed the profile and outlook of a fishing community in the coastal village of Manipal in Karnataka, India.

With bank mergers taking place and banks losing their identity, here is a little-known story of once-private Syndicate Bank, which started with a 25-paise deposit...

There are three reasons why Syndicate Bank is important in the evolution of India as a wealth generator, and for working towards the upliftment of the masses.

Firstly, it was born out of a belief that an innovative person cannot really generate wealth for himself on a sustainable basis unless he works out a way to make his community wealthy as well.

Secondly, it was the only large bank in India to locate its headquarters in a rural area – in the 1930s Manipal was still a village.

Thirdly, even before CK Prahalad arrived on the scene, its promoters knew about how wealth could be found at the bottom of the pyramid.

At a time when all banks insisted on Rs 5 as the minimum deposit amount to open an account, Syndicate's promoters opened accounts with just 25 paise. 

Unfortunately, this is a story that most management schools too do not teach. 

The bank itself was a brainchild of Tonse Madhav Anant Pai, who went to Bangalore to study medicine.  

He excelled in his studies, and when earning his licence to practise medicine, he went back home to the fishing village of Malpe.  

He asked his parents if he could go to Japan for further studies, but was told sternly by his mother that he should stay in the same village and practice medicine for the welfare of the people he grew up with.

That broke the boy's heart. He wanted to study more.  

And he knew that a fishing village would provide him neither money, nor the intellectual challenge. 

He was proved right.  In six months' time, he confirmed that a fishing village had only colds, fevers, diarrhoea, dysentery and indigestion as regular ailments.

He tried persuading his parents one more time to let him go overseas for further studies. 

Once again, he was rebuffed. His relatives would talk of how the boy would go to sleep sobbing into his pillow crying over the unfairness of life.

Till one day, he had his Eureka moment. He realised that one reason why he was not earning enough was because the people around him were also not earning enough. 

Could he change that?

He began strategizing a social revolution that India had never seen or imagined.
He knew, as a doctor, that children are brought o doctors invariably by mothers; seldom by fathers. 

So he focussed on the women who came to him.  He began urging them not to let their children end up like their fathers who were good only for fishing and then getting drunk when they returned to home base.

The cleaning of the fish, selling them, managing provisions, balancing incomes with expenses was left to women. 

If there was any surplus money, the man demanded it, and got drunk with that money.

So he urged the women to save. 

But they told him that there wasn't enough money for saving.  He would then ask them to show how much money they had.  They would show him a few coins.

He would gently take a 25 paise coin from each woman and tell her to start with this. 

Since he was not a bank, he kept two notebooks for each woman – one kept with him and the other with the woman. 

He told them that he would send his compounder over to her house every day when the husband was not around. 

If they could save 25 paise, the amount would be registered in both the notebooks. 

The scheme, backed by constant persuasions and exhortations, worked. 

Women began saving.  In a few months, Pai realised he had more than a thousand rupees – which translates into a few lakhs using today's valuations.

The 25 paise deposit scheme came to be known as the Pygmy Deposit scheme.

It was time to go to phase 2 of the plan.  He told them that their children were falling ill very frequently because they consumed only fish and rice. 

He urged them to give the children a glass of milk every day.  That was impossible. A glass of milk was unaffordable.

So Pai urged them to buy a cow for their houses.  

They laughed: "We cannot afford a glass of milk, and you want us to buy a cow?". 

But Pai gently told them that he could finance the cows for the women.

And repayment was also painless, he explained: "Just give your child a glass of milk, and I shall purchase the rest of the milk from you and adjust the cost of the cow.  

You don't have to do anything else."
It took a while to persuade the first woman. 

But when she agreed, it was a game of "me too".

Within a short while, there were so many cows in the village that Pai could not purchase all their milk. 

He therefore formed a milk cooperative.

To handle the amount of money coming in he started a bank - Canara Industrial and Banking Syndicate Ltd - with its headquarters in Manipal. 

The first branch of the bank started its operations in 1925 at Udupi in Karnataka.

By 1937, it had secured its membership as a clearinghouse in Mumbai. 

He then started weavers' cooperatives, who too were financed by the bank.

Then to benefit the community he began schools, then colleges and then institutions that taught engineering and medicine.  

This complex later became the prestigious Manipal Educational Complex.

In fact, to grow the bank, Pai used to look around for good businessmen, who had the urge to grow and both the ability and willingness to repay the amounts borrowed.

In one of his travels, he met a trader, whom he helped get a yarn licence from the government. That businessman was Dhirubhai Ambani, And that is how a member of the Pai family remained on the board of Reliance Industries as long as he was alive.

(from reliable sources on the Internet ..)

Saturday, September 14, 2019

Cheat sheet on helping prepare Moodle E-learning Quiz

Even though most of us have been using the Moodle LMS for long, we all agree in unison that one of the most useful aspects of e-learning is the quiz component.

If we are ready to spare some time and effort to prepare the quiz, the administration of the quiz is easy, whether it be for 10 persons or ten thousand persons. It is just the question of initial botheration of preparing the quiz.

For the purpose of making the quiz preparation easy and less cumbersome, I have come up with a Cheat sheet, with full details and particulars on how to proceed and how to prepare the questions before hand in the Aiken format etc..

Click here for a cheat sheet on how to prepare Moodle LMS quizzes in the lastest ver 3.4.2 ..

Hope this will be useful to educators around the world..This doc can be used freely ..

George.

Friday, September 13, 2019

Muda - A Taj hotel case study ..

CASE STUDY - MUDA

The Taj hotel group had invited Mr. Masai Imai from Japan to hold a workshop for its staff.

The staf were very skeptical - the hotel is doing excellent business, this person from Japan has no exposure to hotel industry - what exactly is he going to teach?

But everybody gathered as planned for the workshop in the conference hall sharp at 9 am.

Mr. Masai was introduced to them - a not so impressive personality, nor the English all that good; spoke as if he was first formulating each sentence in Japanese and then translating it into rather clumsy English.

"Good morning! Let's start work. I am told this is a workshop; but I see neither work nor shop.
So let's proceed where work is happening Let's start with the first room on the first floor."

Muda, Mura, Muri ....
Mr. Masai, followed by the senior management, the participants, the video camera crew trouped out of the conference room and proceeded to the destination.

That happened to be the laundry room of the hotel.
Mr. Masai entered the room and stood at the window, "beautiful view!" he said.

The staff knew it; they need not invite a Japanese consultant to tell them this! 
"A room with such a beautiful view is being wasted as a laundry room. Shift the laundry to the basement and convert this into a guest room."

Aa Haa! Now nobody had ever thought about that!

The manager said, "Yes, it can be done."

"Then let's do it," Mr. Masai said.

"Yes sir, I will make a note of this and we will include it in the report on the workshop that will be prepared." Said the Manager

"Excuse me, but there is nothing to note down in this. Let's just do it,
just now." Mr. Masai.

"Just now?" Manager

"Yes, decide on a room on the ground floor/basement and shift the stuff out of this room right away. It should take a couple of hours, right?" asked Mr. Masai.

"Yes." Manager.

Identify the root cause behind the mudas ..
"Let's come back here just before lunch. By then all this stuff will have got shifted out and the room must be ready with the carpets, furniture etc. and from today you can start earning the few thousand that you charge your customers for a night."

"Ok, Sir." The manager had no option.

The next destination was the pantry. The group entered. At the entrance were two huge sinks full of plates to be washed.

Mr. Masai removed his jacket and started washing the plates.

"Sir, Please, what are you doing?" the manager didn't know what to say and what to do.

"Why, I am washing the plates", Mr. Masai.

"But sir, there is staff here to do that." Manager Mr. Masai continued
washing, "I think sink is for washing plates, there are stands here to keep the plates and the plates should go into the stands."

All the officials wondered - did they require a consultant to tell them this?

After finishing the job, Mr. Masai asked, "How many plates do you have?'
"Plenty, so that there should never be any shortage." answered the Manager.

Mr. Masai said, "We have a word in Japanese -'Muda'. Muda means delay, Muda means unnecessary spending. One lesson to be learned in this workshop is to avoid both. If you have plenty of plates, there will be delay in cleaning them up. The first step to correct this situation is to remove all the excess plates."

The power of small Continuous Improvement
"Yes, we will say this in the report." Manager.

"No, wasting our time in writing the report is again an instance of 'Muda'.
We must pack the extra plates in a box right away and send these to whichever other section of Taj requires these. Throughout the workshop now we will find out where all we find this 'Muda' hidden."

And then at every spot and session, the staff eagerly awaited to find out Muda and learn how to avoid it.

On the last day, Mr. Masai told a story.

"A Japanese and an American, both fond of hunting, met in a jungle. They entered deep jungle and suddenly realized that they had run out of bullets.
Just then they heard a lion roaring. Both started running. But the Japanese took a short break to put on his sports shoes. 
The American said, "What are you doing? We must first get to the car."

The Japanese responded, "No. I only have to ensure that I remain ahead of you."

All the participants engrossed in listening to the story, realized suddenly that the lion would stop after getting his victim!

"The lesson is: competition in today's world is so fierce, that it is important to stay ahead of other, even by just a couple of steps. And you have such a huge and naturally well endowed country. If you remember to curtail your production expenditure and give the best quality always, you will be miles ahead as compared to so many other countries in the world.", concluded Mr. Masai.

It is never late to learn...let us take out all the MUDA OUT OF OUR LIVES.

Thursday, September 12, 2019

Social entrepreneurship or service to humanity ??

 Idli plate for Rs 3/- - the fluffy steamed rice cake , healthy and nutritous . 
A great example of service to humanity ..

Idli (steamed rice cake) for One rupee, 10 idlis cost just 14 US cents ..  (rupees ten only with the accompanying sambhar and chutney.. )

This comes from 82 year old Kamalathaal (paathima) from Coimbatore, Tamil Nadu in India .. Anand Mahindra shows interest to invest .. Her great mind shows age is no limit to service. Ans moreover service cab keep one healthy all along..

Take a look at this video on YouTube:   Another video here ..

Kamalathaal at her job, working relentlessly
Hearing the story of 80 year old Paathimma or Kamalathaal, Anand Mahindra is ready to invst to scale up her business, buty how and to where.

Does scaling up work in such cases of social entrepreneurship too ??

More than the investment opportunity , it is the great service mind of this 80 year old lady that needs to be lauded.

Working non-stop for the past many years 24x7x365 ..
True service is not scalable, it is local and effectiveness is what matters.

Even though with Anand Mahindra's intervention, she has started cooking with BPCL gas from 12 September 2019, some of the beneficiaries of Kamalathaal's service says that the quality of the idlis has deteriorated.

But I am sure, Paathimma wil be able to overcome that issue very soon and be a great social entrepreneur.

By going for LPG, she has taken the first step to be bit more environmentally sustainable, instead of burning wood and causing environmental pollution, besides spoiling her own health.
The question foremost in everyone's mind is -
do we actually need to scale this to large volumes or get more like minded souls to offer this great service to humanity from wherever they are ??
Anand Mahindra, quick to identify great service ..
Are we witnessing a social revolution in the country to identify genuine philanthropists with no profit motive working to serve society.

Can we have a world GCP metric that factors in such acts of social service and social entrepreneurship to add value to human existence on planet earth ?

Let more of the tribe of Kamalathaal continue to serve humanity.

George.. (photo credits The Hindu, NDTV_

Friday, September 06, 2019

An interesting role playing session on the Byjus case ..

At the Alliance School of Business, Bangalore, India for the third semester MBA students of operations management today I gave a very interesting team assignment in the class - a Role Play on Byju's Classes, world's top ed-tech company with a market cap of $5.5 billion operating out of Bangalore, India for the past eight years...

Yesterday I sent them a couple of news items (Forbes Sept. '09) and a case I had written on Byju's for a Conference.(click here..).

We divided the class to the different stake holders in the case,
1. Byju himself,
2. his COO Mr. Sumesh (protagonist in the case),
3. the Secy. Education, Government of India,
4. University Grants Commission (UGC) and
5. the venture capitalists led by Qatar Sovereign Wealth Fund ($150 million) and South Africa's Nasper ($540 million) of the total $1050 venture capital in Byju's.

As a faculty member I took the role of the public and the teaching faculty.

To start with the public was interested in knowing what were the operational preferences for Byjus and how he planned to scale up his operations and expand in India and abroad. Byju (holding 28% stake in Byjus) started talking of his passion for teaching and how he spoke to venture capitalists and got them interested in Byjus.

Byju GraphThe public was keen to know why Byju's was only in the conventional area and restricting itself to just the primary, upper primary, high school and secondary school sections providing learning content augmenting classroom teaching and not to the degree colleges and higher education in the country. Byju is also in the competitive exam area that decides on entry to the Indian institutes of Technology through the Joint Entrance exam (JEE) and the Indian Institutes of Management (IIM) through the Common Admission Test (CAT), besides medical entrance exam NEET and Civil service preparation examination for IAS and other central government services of Gazetted positions.. 

The present trend is to have physical class rooms and physical Universities but Byju's is not interested in promoting any physical infrastructure facilities. Instead he is looking at virtual university. The idea was still in the drawing stages and needs lot of deliberations with the authorities before going public.

The venture capitalists who together hold almost 72% of Byju's are interested in seeing Byju's expand nationally and globally. The Secretary of Education, GoI was very cooperative and promised full support in terms of opening up an alliance between Byju's and GoI to reach out to govt schools.

The venture capitalists were urging Byju to scale up vigorously so that their share would increase in value. Byju's was treading the middle ground looking at satisfying the interests of the venture capitalists as also the bureaucrats in the education department of government and the regulating agency University Grants Commission (UGC).  UGC was mentioning how Byjus is welcome to the conventional educational system through virtual universities without compromising on the value of education.

From the public, some were concerned whether due to excess privatisation of education, education would be a tradeable and priced commodity and would lose its real worth and not reach the poorer and weaker sections of society who would be left behind. Some members of the public also asked how Byju's would handle private competition from may be other ed-tech startups in the near future to which Byju replied with confidence that they already have a 7 year advantage to those firms and there is enough space in the school and higher secondary school area that it could accommodate another couple of major players in the area. Byju reaffirmed that he does not believe in monopolising the education sector in the country.

The public was interested in knowing whether Byju's was planning to scale up in terms of revenue (what the venture capitalist wants) or scale up in terms of subscriptions to ensure consistency and be effective to more and more youngsters entering the school and Higher secondary education system in the country. The government bureaucrats from Department of Education, Government of India and UGC were of the opinion that Byju's should be ready to offer affordable courses to the public in order to survive in the long run. Byju additionally being from a very middle class family in North Kerala (now with his stake in Byju's worth approximately INR 10,000 crores or $1.4 billion) is fully aware of his humble beginnings and wants to create the world's largest, affordable, ethical and most effective education giant and make a difference to the education sector of the world ..
 
The COO spoke of how he was planning to scale and go international in the near future given the wide public approval for the technology mediated education programmes provided by Byju's. Some members of the public wanted Byju to collaborate with global Universities and offer short term courses that would improve the skills level of the students.

Given that Byjus is the top ed-tech company of the world with market cap of $5.5 billion and almost double that of the #2 player of the world VIPKID from China at $3 billion and far ahead of Coursera, the only other non Chinese entry in the top ten list at #9 (as published in Forbes Sept. '09), it is both a matter of pride and concern for the government of India that Byjus from Bangalore is ruling the ed-tech market around the world.

George..

Tuesday, September 03, 2019

Did Apple Inc steal double camera tech from Israeli firm ?

Israeli firm Core Photonics has accused Apple Inc of having stolen it's double camera technology and used it in Apple Models starting with 7S on wards.

Did Apple really steal this technology from Core Photonics ? Apple is the second most valuable company in the world in terms of market capitalisation at $859 billion in 2018.

Click here for the article in Fortune .. I also have an Apple phone and if I had known before that I am buying this phone from a perpetual offender, I would never have spent a fortune to get this. I was always under the impression I was dealing with a fair player.

Apple's behaviour as regards this double camera technology has definitely brought me pain and I feel bad for Apple. Apple has acted against what I perceive to be fair operations in the market for its own pecuniary benefits.

Will Apple be ready to compensate it's users for the loss of respect and having a bad reputation in society for stealing ? When will Apple sort these issues and reclaim it's name ?

George.

The limitless infinite possibilities for Chandrayaan 2

Pic of lunar north hemisphere taken by Chandrayaan 2 camera, courtesy ISRO
It required humanity to wait for all of 4530 million years till Indian spacecraft Chandrayaan 1 discovered the presence of moisture (magmatic moisture) on lunar surface eleven years back in 2008 in a joint experiment between India and US. It was not discovered by US (later confirmed presence of moisture in lunar rocks brought by Apollo missions (??) in 2009) nor the Russians. 

After the separation of the orbiter and the lander, ISRO Headquarters in Bangalore and the ISTRAC (ISRO Telemetry, Tracking and Command Network) centre in Bangalore are working overtime these days to ensure a smooth and soft landing for the Chandrayaan 2 Lander Vikram on lunar surface in 70 deg S latitude on 7th September between 1.30 and 2.30 AM.

From where are we able to track the spacecrafts and do the correction to the speed, altitude, orientation etc by giving commands ? ISRO tracks all its space assets through the ISTRAC centre in Bangalore.  
What does ISTRAC in Bangalore do ?        (from www.isro.gov.in website)

The major objectives of the centre are:
  • carrying out mission operations of all operational remote sensing and scientific satellites,
  • providing Telemetry, Tracking and Command (TTC) services from launch vehicle lift-off till injection of satellite into orbit and
  • to estimate its preliminary orbit in space and hardware
When Vikram lands near lunar South Pole at 70 deg South latitude, a feat never accomplished by any country ever in all of the history of the solar system and of humanity, one cannot discount the following events -
1. the possibility of identification of frozen ice and helium 3, the energy source for future, in the lunar craters which have never seen sunlight for 4530 million years

2. additionally throw light on the early history of the solar system and it's gradual evolution over 4500 million years ..

3. be ready to discover new chemical elements to expand the elemental periodic table

4. Race with Chinese Yutu 2 rover moving at a velocity of almost 2 metres a day to find additional deposits and characterise the blue gel-like substance on the lunar surface found for the first time by Yutu 2 ..

The scientific word is full of trepidation and excitement as to what those blue jelly globs on lunar surface are ? Is it a new form of life, a new state of matter, a new source of energy, a new source of organic or inorganic matter ??

With Yutu 2 for company on lunar surface, we have to wait and see what great secrets of the outer world and space would be revealed by Pragyaan in the coming few months ..

George 

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