When was the last time you went to a shop to buy books, dresses,
footwear, electronic gadgets, home furnishings, home furniture or home
cleaning items and the like ?
It will come as a big surprise to realise that over the past four
or five years ever since the Covid scourge, almost all of the above
purchases went online and were made over the net with the help of a
website. The order fulfilment went flawless. The deliveries were on
time, the product features and performance were as promised, the product
was authentic.
It will come as a big surprise to realise that over the past four
or five years ever since the Covid scourge, almost all of the above
purchases went online and were made over the net with the help of a
website. The order fulfilment went flawless. The deliveries were on
time, the product features and performance were as promised, the product
was authentic. The product returns if any,
went flawlessly, one never had to followup regarding refunds and pickup.
If ever one felt like talking about a product or delivery to a customer
service executive, it was just a click away.
When
was the last time one went to a shop to book travel tickets, flight,
rail or bus and book our stay at hotels across the country or to buy
medicines ? Our shift to the online comfortable mode is more or less
over and complete except for visits to the doctor and dentist.
When
was the last time we went to a bank to withdraw money or open a fixed
deposit or pay our monthly EMIs and our utilities bills ? We carry
excess money in our digital wallets and not in the physical ones. The
technology behind United Payment Interface (UPI) and the many digital
wallets have made transactons easier, reliable and documented. Even our
visits to entertainment hubs, theatres, sports and games complexes have
been secured digitally.
Life over the past five years has become a lot more
easier, pleasant, enjoyable, safe and secure. Thanks to technology and
technological interventions. Artificial intelligence has played a great
role in smoothening and expediting these experiences enabling creation
of a very fertile land for great innovations to follow.
The
healthcare sector, justifiable so, remains still in the physical
domain, till when ? The digital illustrations are copyrighted and
created through Generative AI.
Our lifestyle has changed a lot. AI so far, is working for the benefit of humanity ..
George
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