Overall Equipment Effectiveness is a measure of how well a
manufacturing operation is utilized compared to its full potential,
during the periods when it is scheduled to run. It identifies the
percentage of manufacturing time that is truly productive. Wikipedia

The preferred OEE calculation is based on the three OEE Factors: Availability, Performance, and Quality. OEE is calculated by multiplying the three OEE factors: Availability, Performance, and Quality.
100% OEE is
perfect production: manufacturing only good parts, as fast as possible,
with no stop time. 85% OEE is considered world class for discrete
manufacturers. For many companies, it is a suitable long-term goal.
Overall Eqpt Effectivess is an effective means of measuring the efficiency of an organisation (manufacturing) functioning.
We need to find how the same comparitive measure can be used in the service industry.
What is availability, performance and quality in service ? On what basis do you compare quality of services ?
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