Robotic Process Automation ..

What is special about Robotic Process Automation ? Do you actually have robots doing the work ?

Robotic Process Automation is actually the name given to processes that have been automated.

For any activity / process to be eligible to be coalled RPA, it has to satisfy necessarily the following four conditions

1. The process should have a fixed input and output

2. The process should be rule-based, ie. an algorithmic approach

3. The process must be repeatable

4. The process should have a sufficient volume of operation

The Loan Application Processing in banks, credit card application processingare examples of RPA.

According to Techtarget.com, currently, practitioners divide RPA technologies into three broad categories: probots, knowbots and chatbots.

• Probots are bots that follow simple, repeatable rules to process data.
• Knowbots are bots that search the internet to gather and store user-specified information.
• Chatbots are virtual agents who can respond to customer queries in real time.