Musings 'n scribblings of a philanthrope ..

A train of thoughts and writings on development, technology and the economy focusing on the socio-techno-economic-cultural surge of developing economies to regain and partake in leadership of the world. Written by George Easaw, member of the faculty of Business Administration of Allliance University, Bangalore, India. (This is purely an academic site, no commercial use is allowed. Photography rights lie with the respective organisations). Mention credits as needed.

Sunday, November 22, 2015

QFD graphics

Quality Function Deployment (QFD) is a structured approach to defining customer needs or requirements and translating them into specific plans to produce products to meet those needs. The “voice of the customer” is the term to describe these stated and unstated customer needs or requirements.

A good video which can help to understand QFD ..

Griffin paper on the Voice of the Customer

Click here for the HBR paper on House of Quality by Hauser and Clausing ..

Musings 'n scribblings of a philanthrope ..

Sunday, November 22, 2015

QFD graphics

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