When I was reading that Amazon is the most customer centered company in the world, I never expected it to be really obsessed with the customer. Reading about Amazon and how in 1994, when I was teaching at the Goa govt. Engineering College, after PG in Industrial Engineering and teaching Information systems to PG students, Bezos had already setup Amazon, after completing BSE from Princeton in 1986. I too completed my BTech in '86 from Govt. Engg college, Trivandrum CET, in India. The similarity is very striking. Bezos went ahead with an entrepreneurial zeal.
Taking a cue from Bezos, I was thinking loud, should we rename Universities as Customer Learning Experience Center. (CLEC) ..
Watch the video at 2012 re:invent meeting interaction .. (
click here)
In the above video, Bezos explains the growth of Amazon Web Services, his personal experience with Lean systems, waste removal etc..
Passion and customer centricity are the two great qualities any entrepreneur should have ..
Between customers and competitors, an entrepreneur should focus on customers..
No comments:
Post a Comment