All managers are day in and day out making decisions, decisions that have great impact on the running of the organisations. It is said that Jeff Bezoz makes only 4-5 decisions a day, the rest he leaves it to his subordinates. It is because , taking only 4-5 decisions will help Jeff to take the right decision and not be clouded by the pressures of decision making. Prioritisation is thus a very important point of Decision making.
The author cites 4 points
1. practicing going to the problem site and realising the problem. The Japanese call it Genchi Genbutsu.
2. Frame the problem properly. It is said that Einstein once said, if you have 1 hour to solve a problem, he would spend the first 55 minutes trying to frame the problem well and the last 5 minutes trying to solve it. The more time we spend trying to understand the problem from different perspectives, as given in the top pictorial, the better it is, as it will help pinpoint the exact problem and help with use of the right tools to solve it.
3. Think backwards (or find the root cause) one of the best and most effective tools is the Ishikawa daigram (fishbone diagram)
4. Ask Why many times, (5 Whys) to arrive at the root cause of the problem. More often than not, we address the symptoms than the actual problems. When we ask Why many times we move from the sphere of symptoms to the sphere of causes and finally the root cause. Some problems may get solved in two or three whys, while some others may take us to 5 or 6 Whys.
The Japanese after arriving at the root problem, take the right decisions to see that the issue or problem does not recur and IS SOLVED ONCE AND FOR EVER.
So the next time, we come across serious decision making, try to follow these steps which will help us take effective decisions to solve the problem.
George
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